Skype for business crashes on startup6/25/2023 Mark the replies as an answers if they help and unmark them if they provide no help. Sure that you completely understand the risk before retrieving any suggestions from the above link. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. The sites are not controlled by Microsoft. Note: Microsoft is providing this information as a convenience to you. Moreover, you could try the following troubleshooting steps:ġ. Delete SFB cache files: to perform a clean boot on your computer:ģ. Install the latest update for your SFB client. * Running "Office Analyzer" (this reports 0 issues, only information about installed updates, etc)Īnd basically all the other topics I've found on the matter.Ĭan I somehow enable debug logging for SFB? Does anyone else have any ideas on how I can trigger the "We're getting things ready for you" outside of SFB?įor this issue, please use another normal SFB client test if there is the same issue with the affected user. Path to module: C:\WINDOWS\System32\KERNELBASE.dll Path to program: C:\Program Files\Microsoft Office\Office16\lync.exe , error occursed in module with name: KERNELBASE.dll, version 3.447, time 0x30ec82a7 This is the error log from the eventviewer (translated from Swedish):Įrror occured in program with name: lync.exe, version. We're getting things ready."Īnd about ~5-10 seconds later, SFB crashes. When he starts SFB it auto-logins and we get a popup "Welcome to Office. If I go to 'Video' it manages to start the built-in webcam and show it. It works for all users in our organization, except one. Even though I get the 'Skype for business has stopped working'-popup, I can go into settings and 'Audio' is set to the default playback device (there is only one I can select from the dropdown menu). Mark the replies as an answers if they help and unmark them if they provide no help.We're using Skype for Business 2016 with our Office 2013 installation. ![]() It works for all users in our organization, except one. ![]() ![]() We're using Skype for Business 2016 with our Office 2013 installation.
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